Updates and patching
Platform, plugin and dependency updates applied on a schedule and tested after.
Maintenance & management
Website maintenance services for sites with a job to do.
Updates applied, backups verified, certificates valid, uptime watched, and the content changed when the business changes. For companies in Assam and across India that would rather not have to think about any of it.
01 Scope
What maintenance
actually covers.
Nothing here says your site will break or get hacked. None of that can be honestly promised.
A website is not a thing you build once and forget. It sits on software that keeps moving underneath it — the platform, the plugins, the server it runs on — and all of that carries on changing whether anybody is watching or not.
Website maintenance is two jobs. The first is upkeep: updates applied and then tested, backups taken and actually verified, certificates renewed, uptime and forms monitored, broken links found, and performance measured on a schedule rather than when somebody complains.
The second is website management — the content. A price changes. Hours change over a festival. A service is added, a seasonal offer goes up and comes down again. Small jobs individually, and the first to stop being done when a website belongs to nobody.
Most of what goes wrong is quiet. A contact form stops sending and nobody notices until someone mentions they never heard back. Pages get slower as they fill up. A backup was never set up, so there is nothing to restore from. None of it announces itself.
Plenty of websites go a long time with no attention and are fine. This is not insurance against disaster.
02 Included
Eight jobs, done
on a schedule.
Which of these a plan carries depends on its level, agreed in writing before it starts.
Backups, verified
Taken on a schedule and checked that they actually restore. An untested backup is a hope.
Security monitoring
Certificates, permissions and known vulnerabilities watched, with a response plan agreed in advance.
Uptime and form testing
The site checked automatically and the enquiry form tested regularly — a form that silently stops sending is the most expensive failure here.
Content updates
Text, images, prices, hours, staff and seasonal banners, against a monthly allowance stated on the plan.
Performance checks
Page weight and Core Web Vitals measured periodically, because pages get heavier as content is added.
SEO health monitoring
Metadata, headings, internal links, sitemap, structured data and Search Console, watched and kept in order. Professional level and above, and technical upkeep rather than a search campaign.
Reporting and a named contact
What was done, what was found and what we recommend next, sent monthly.
03 Fit
Who this is for.
Not every business needs a plan. These are the ones where the site quietly stops being looked after.
- Businesses with no technical staff
- Shops, restaurants and firms where the person who updates the website is whoever is least busy that day.
- Sites that change every week
- Restaurants with a menu, retailers with stock, schools with dates. If a change takes an email and a week, it stops being requested.
- Sites you inherited
- Built by a previous agency or a relative who has since moved on. The first job is finding out what it runs on and who holds the accounts.
- Clinics and appointment-based practices
- Where wrong hours or a dead enquiry form has a cost the same day, in appointments nobody was able to book.
We will tell you when something genuinely needs doing and when it does not. A maintenance plan is not an unlimited development retainer. It is somebody keeping the site current, backed up and working while you get on with running the business.
What a plan is looking after, and the standard it holds a site to, are easier to see in the work than to describe here.
See the Work04 Sequence
How a plan
starts.
Four stages, and the first two happen before you commit to a monthly figure rather than after.
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Handover audit
What the site runs on, where it is hosted now, who holds the accounts, and what is already broken. Written up before any plan level is agreed, along with whether it moves onto our managed hosting.
Output Site audit, access inventory
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Baseline
Backups configured and tested, monitoring switched on, updates brought current, and anything urgent from the audit fixed. Usually the busiest month.
Output Verified backups, monitoring, current stack
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The monthly cycle
Updates applied and tested, backups verified, security and uptime checked, forms tested, and your content requests handled within the allowance.
Output Completed work log
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Review
A monthly report of what was done and what was found, with a recommendation on what happens next — including when that is nothing.
Output Monthly report, revised priorities
How we build in the first place, and why the handover is designed to be leavable.
See Our Process05 Cost
What looking after
it costs.
Three fixed monthly figures and one that is quoted. Starter keeps the site running, Business keeps it maintained, Professional keeps it optimized, and Custom keeps a larger or more complex setup under control.
Starting at ₹1,499 Per month
Starter is ₹1,499 a month with one content update, Business ₹2,999 with three, and Professional ₹5,999 with five — fixed monthly prices, so you know what it costs before you commit. Larger websites, multiple websites and setups with requirements of their own are quoted individually, against the size of the site, how often it changes, and how much support sits on top.
A content update is a minor change to content the site already has — text, an image, a link, or an edit to a section that is already there. Maintenance covers ongoing technical upkeep and the included content updates. New pages, major redesigns, new functionality, third-party service fees and substantial development work are quoted separately. Additional content updates beyond the monthly allowance are quoted before any work starts.
The four levels compared line by line, with the update allowance on each.
See Full Pricing06 Reach
Working with us
from anywhere in India.
Maintenance never needed a supplier down the road. It needs one that answers when something has broken.
This is the one service on the site that was always going to be delivered remotely. Nothing about updates, backups or uptime improves by being carried out nearby.
The hosting itself is ours to run, and patches, backups and monitoring go to a schedule regardless of where anybody is. The part that should matter to you is the part with a promise attached: how fast somebody responds when the site is down, and what happens if it goes down on a Sunday. Response windows are written into the plan rather than implied, and the monthly report says what was updated, what was changed and what we deliberately left alone.
Content changes arrive by email or WhatsApp with the text and the images, and go live inside the agreed window. There is no portal to learn and no ticket number to quote back at us. If somebody in your team would rather make the small changes themselves, that is the arrangement we would prefer too: the CMS and the documentation are set up for it, and the plan exists for businesses that do not want the job — not to keep you out of your own website.
A plan that cannot tell you what it did last month is a subscription, not maintenance.
The plan is monthly and can be stopped. The domain stays registered in your name throughout and the site stays yours, so ending it means the work stops — not that your website turns into something somebody else has to release.
Most of the sites we look after sit in one part of the country, and that market has a page of its own.
Web design across the Northeast07 Questions
Asked before
you ask them.
If something here is still unclear, say so in the enquiry — a straight answer costs us less than a misunderstanding does.
Select a question to expand
Common questions
One answer at a time.
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Content updates cover minor changes to existing website content, such as text, images, links or existing sections. New pages, major redesigns, new functionality and substantial development work are quoted separately.
In practice that is one reasonable request at the content level: replacing text, swapping an image, fixing or changing a link, updating contact details, business hours, a price or a service description. Rewriting ten pages, restructuring a page, adding a new section or building a new feature is not one ordinary update, and we would rather say that here than in an invoice.
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Yes, after a handover audit. We need to see what it runs on, where it is hosted now, who holds the accounts and what condition it is in — and whether it moves onto our managed hosting or is better left where it sits. Occasionally the audit finds a site that costs more to keep alive than to rebuild — we will tell you that plainly.
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Monitoring flags it, we investigate, and you hear about it from us rather than from a customer. Restoring from a verified backup is usually the answer. Response times are set by the plan level and written into the agreement.
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No. Plans are reviewed rather than renewed automatically, and you can stop. If you leave you keep the site, its content and the documentation, and the domain was registered in your name from the start, so it points wherever you decide. Hosting is a managed service rather than a lock — how it is handed over or wound down is written into the agreement rather than left to a conversation you have to start.
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Yes, and for some businesses that is the right answer. The site is built to be handed over, with documentation and training. If you have somebody willing to apply updates, check the backups and test the forms, you may not need a plan at all.
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From Professional Maintenance upward, at ₹5,999 a month. It covers metadata, heading structure, internal linking, sitemap, structured data and Search Console monitoring — upkeep of what the site already has. It is not in the Starter or Business plans, and it is not full ongoing SEO: no keyword research, no link building, no content marketing and no ranking promises. A search campaign is a separate service, quoted against your industry and competition.
The campaign side of search, and where upkeep stops and a campaign begins.
See SEO ServicesNext
Someone should be
responsible for it.
Tell us the URL, who built it and what you already know is wrong with it. The audit comes first, and it decides whether a plan is worth buying at all.